If you’re not sure about getting a pass, come for a visit as normal and make your mind up then! You can upgrade to an annual pass as you leave, discounted to reflect the normal tickets you bought.

Your annual pass starts from the date you purchase it, and will expire on that date the following year.

Your pass allows free entrance for the number of people listed on it. It is valid for any day admission, but not other events or workshops.

Make sure you're logged into our website, and select each ticket individually (eg 2 Adult tickets and 2 Child tickets, not a single Family ticket). Your discounts will be automatically applied to your basket. Remember to bring your pass with you when you visit!

You can log in here. Having any trouble? Email us at hello@butserancientfarm.co.uk for help.

Oh no! Here's some common troubleshooting things you can try:

• Are you logged in? Make sure you're logged in with the account you bought the pass on. See below for account help if you need.

• Are you selecting the right tickets? Make sure you’re selecting the correct ticket for the pass you bought — eg a Student ticket for a Student pass.

• Are you booking for a visit or something else? Your pass entitles you to free entry for a visit, and unfortunately doesn't apply to other events.

For help logging in, see below. If you're still having difficulty, don't panic! Contact us on hello@butserancientfarm.co.uk for help, and remember you can always get tickets on the day by bringing your pass with you.

Try searching in your email inbox for the annual pass order confirmation. You'll have made your account with whichever email you received the confirmation to.

If you still can't log in, or have tried all your emails, let us know your name and annual pass number and we'll check the email on your account for you. Contact us on hello@butserancientfarm.co.uk

Not to worry, it's easy to reset! Just follow the 'forgotten password' instructions when you try to log in, or email us at hello@butserancientfarm.co.uk and we can send you a reset email.